Problems started on Saturday. My ING debit card was rejected by almost every ATM in Kiev. I have sufficient cash on the account. The expiry date of a pass is in 2011. So it could be something was wrong with the magnetic strip. The problem is I have no cash in UAH. In itself while uncomfortable this is not the end of the world.
I did my shopping with the credit card. At the beauty salon they graciously told me they will wait until Monday for me to pay them. Very nice ladies.
I called the ING bank service line but on Saturday could not reach anyone.
This Sunday morning I went to one of supermarkets in Kiev and tried the ATM there. The one I have not checked yet. I put the pass in. Surprisingly ATM asked for my PIN, amount of money and if I want a receipt. I was already smiling with relief expecting to have some cash in my wallet. But than the ATM just stopped working. Screen turned black. Some algorithms started to show on it. And my debit card disappeared in the nasty machine.
I called the bank which manages ATM. Explained what happened. To get my debit card I have to call on Monday and my bank has to fax confirmation that a debit card belongs to me and than probably I can get a debit card on Tuesday. (We will see about that)
By now I developed a headache. I start my four weeks vacation on Friday. If something is wrong with my debit card I should have a new one by Friday. I called ING service center again and this time I have not spoken to a voice mail and a machine. But the lady could not do anything with my inquiry as I have something called “Worldpass”. She told me I have to call a different number but only tomorrow.
Today they can only block my pass. I inquired if the bank can send me a new pass to an address in the Netherlands instead on my correspondence address in Ukraine as I worry if I call A’dam on Monday it is very unlikely that by Friday I will receive a new debit pass in Ukraine. But the answer is “no”. It is not possible to change the address from Ukraine to one in the Netherlands. The lady told me "this is not technically possible". The woman would not even listen. Typical Dutch service minded mentality.
Now I have a full fledged nightmare. On Friday I am flying from Kiev to A’dam. Saturday in A’dam was designated for diving gear shopping. I planned to do it by cash or by debit card as I cannot pile everything on my credit card due to credit card limit. On Sunday I fly first to Seoul from where I will continue to Fiji. In short there is no time to go to the bank. And by the way I have no idea where is the bank branch I would need to go.
So without access to cash for a travel, now I have to figure out how to get some. But even if I manage to get “hands on my money” I am not looking forward to carry a ton of it while crisscrossing Fiji.
I’m sorry I just needed to vent. And the vacation even have not started.
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3 comments:
Gordie!!!!!!! That's some terrible stuff! Hopefully you'll get those bastards to solve the issue on Monday. How's life otherwise? Big kiss, Florencia
PS. this reminds me of that dreadful story in Amsterdam :( but the trip was unforgettable and fun all the same :))
Flore! I'll try to get a pass but the timeline (for a Dutch bank) is tight. Life in Kiev is good. It's not so cold. I saw that it snowed in Moscow. Thanks for reminding me of a trip to A'dam. In spite of being robbed, it was fun indeed.
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